How Real-Time Data Streaming with GenAI Accelerates Singapore’s Smart Nation Vision
As part of Singapore’s Smart Nation 2.0, the government is using GenAI and data streaming to enhance public service delivery. GovTech’s VICA (Virtual Intelligent Citizen Assistant) chatbot helps agencies provide citizens with faster, more personalized answers to their questions. Building on VICA, OneService Kaki Chatbot lets residents report local issues—like broken streetlights—directly through platforms like WhatsApp and Telegram, making public feedback easier and more accessible.
As part of Singapore’s Smart Nation 2.0, the government is using GenAI and data streaming to enhance public service delivery. GovTech’s VICA (Virtual Intelligent Citizen Assistant) chatbot helps agencies provide citizens with faster, more personalized answers to their questions. Building on VICA, OneService Kaki Chatbot lets residents report local issues—like broken streetlights—directly through platforms like WhatsApp and Telegram, making public feedback easier and more accessible.