Data-Driven HR: Exploring AI-Powered Chatbots and the Future of Employee Engagement
HR professionals are exploring AI tools with mixed reactions, balancing excitement and caution. Colleen McCreary, Confluent’s Chief People Officer, has created “AI Colleen,” a chatbot built from her past emails, blogs, and recordings, to test AI's potential in managing HR tasks. While McCreary acknowledges AI’s efficiency for handling routine questions, she warns against its use for complex, emotional, or privacy-sensitive issues, where human empathy and context are essential.
HR professionals are exploring AI tools with mixed reactions, balancing excitement and caution. Colleen McCreary, Confluent’s Chief People Officer, has created “AI Colleen,” a chatbot built from her past emails, blogs, and recordings, to test AI's potential in managing HR tasks. While McCreary acknowledges AI’s efficiency for handling routine questions, she warns against its use for complex, emotional, or privacy-sensitive issues, where human empathy and context are essential.